All sales are final. Returns will be accepted if the wrong item, or yardage quantity was shipped. In the event that you wish to make a return, please contact me at email@example.com with your claimant.
Returns must be postmarked within 7 days of delivery for a full refund. We will only pay the return shipping costs if the return is a result of our error (you received an incorrect or wrong amount, etc.).
Return must be received as it was sold. Prewashed or cut fabric will not be accepted. To minimize returns, Please choose your purchases carefully. Due to copyright laws, patterns and books are non-returnable.
You should expect to receive your refund within four weeks of returning your package. However, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
Your order will be shipped same day of order placement, unless otherwise notified. Shipping includes tracking number* and a small handling fee for packaging materials and parcels. Packages will be sent under the most cost effective way. To help keep shipping costs low, orders may be sent in more than one package. In this event, you will be notified upon shipping. Tracking included with every purchase mailed with in the U.S and International Priority or Express Mail. USPS does not track First Class and Priority Envelopes once they leave the US. All costs are in USD.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
*Pattern orders mailed First Class will not include a tracking number, unless combined with another product or pattern(s) measures at least 3/4" thick.
*USPS raised shipping rates on Jan 27, 2013. Shipping costs have been updated at checkout. Not all shipping costs were posted per the update, some overages may accure. In the event of an overage, the difference will be refunded.
We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.